RETURN POLICY
 
Last updated December 07, 2023
 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
 
RETURNS
 
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
 
RETURN PROCESS
 
To return an item, please email customer service at contact@infinitenook.store to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Original Packaging, Product Tags and Labels, Return Authorization or Packing Slip, Receipt or Proof of Purchase, Defective Product Documentation, Accessories and Components, then mail your return to the following address:
 
__________
Attn: Returns
RMA #
__________
__________, __________
 
Return shipping charges will be paid or reimbursed by us. 
 
REFUNDS
 
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least twenty one (21) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
 
EXCEPTIONS
 
The following items cannot be returned:
 
     ●     Personalized or Customized Items
     ●     Intimate Apparel
     ●     Digital Downloads and Software
     ●     Perishable or Consumable Items
     ●     Final Sale or Clearance Items
     ●     Opened or Used Products
     ●     Hazardous Materials
     ●     Gift Cards
     ●     Items with Removed Tags
 
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
 
 
QUESTIONS
 
If you have any questions concerning our return policy, please contact us at:
 
 
contact@infinitenook.store

 

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